Terms of service

Content of website koala-mount.com is owned by PANA, d.o.o., Groharjeva ulica 8a, 1230 Domžale, Slovenija. With the use of koala-mount.com website users agree to published terms of service. PANA, d.o.o. and its users use the terms of service to manage the relations and obligations with purchase in website koala-mount.com. Terms of service are composed in accordance to Slovenian law.

PANA, d.o.o. reserves the right to change terms of service of koala-mount.com at any time and without prior notice.

1. LIMITED LIABILITY
PANA, d.o.o. does not take any responsibility with the usage of website koala-mount.com and contents included in the website. PANA, d.o.o. reserves the right to change contents of the website without prior notice and does not take any responsibility of the changes.

PANA, d.o.o. does all possible to present the most accurate and current information but possible errors on website koala-mount.com regarding prices, delivery dates, product descriptions are possible and does not provide any compensation or take any other liability for such changes. Purchaser of the goods bought through website koala-mount.com has the right to return or reclamation (article 1.6). 

2. LIMITED USAGE RIGHTS
Visitors of website koala-mount.com can use contents of the website only in personal and non-commercial purposes. Contents are protected by copyrights. Any other misuse, copying, publishing or distribution of websites' contens or its parts is not permitted without explicit permission from PANA, d.o.o.

3. USERS REGISTRATION
Users can log in to website koala-mount.com as registered users. All contents of website are accessible to anonymous users as well. Registered users provide their information in the process of registration. Each registered user gets its user name and password, which is secret. User is obliged to assure that he will treat user name and password as a secret and will not provide it to other people unless specifically authorized by the user. Each user holds responsibility for contents that are entered by the user on website koala-mount.com.

4. PRIVACY POLICY
Data, that user provides through forms on all sites of koala-mount.com or by any other means (e-mail, telephone, etc.) are confidential and are treated accordingly to the current slovenian law. Personal information will be protected by PANA, d.o.o. and PANA, d.o.o. will prevent their misuse. Personal data will only be used for purposes, for which the users gave their consent.

The user also holds the responsibility to protect the privacy and protection of personal information so that the users user name and password are kept secret.

5. PURCHASE PROCESS
Website koala-mount.com enables the purchase of products, which are presented on website koala-mount.com. 

Orders, placed on koala-mount.com, count as submitted when the user receives an automated email notification. This email notification is not a confirmation of product being on stock or that it has been dispatched. Order will be confirmed after at most two working days (Saturdays, Sundays and holidays excluded) and the customer will be notified with email message.

In case that the product ordered is not on stock or that the order could not be processed due to other reasons the user will be notified by email.

PANA, d.o.o. will treat confirmed orders as non-cancellable. In case of mistake on the busers part, the buyer can cancel the order without any additional costs by the time of receiving an email message, which confirms the order.

PANA, d.o.o. can reject an order if it suspects that there was an abuse of website koala-mount.com. Placing an order counts as agreement with terms of service.

Purchase order is stored on koala-mount.com website and a registered buyer can access it at any time through their account on the website.

6. CANCELLING AN ORDER, PRODUCT RETURNS AND RECLAMATIONS
Buyers have the right to notify PANA, d.o.o. in 8 days that they are cancelling the order on email address info@koala-mount.com. Eight days deadline starts counting the next day of receiving the ordered goods.

If a buyer has already received the goods and would like to withdraw from the contract he or she has to return the goods in 8 days after written intent. Return of payment must be made as soon as possible but no later than 8 days after receiving the goods and written intent of contract withdrawal.

We do not refund shipping costs.

Order must have a copy of original invoice enclosed. A buyer that decides to return the goods with a mail service they have to address it to: PANA, d.o.o., Groharjeva ulica 8a, 1230 Domžale, Slovenija

Costs of returning the goods are covered by buyer. Products that are customized by customers whishes are eligible for a return.

PANA, d.o.o. is responsible for clerical errors of goods purchased on koala-mount.com. A buyer should send the reclamation request to email address info@koala-mount.com. An original invoice or a copy of it should be enclosed. PANA, d.o.o. will notify the customer about how the reclamation process will proceed in 8 working days after receiving a written intent.

In case of product color and size are not available in drop-down menu it means that the product in such a combination is not on stock.

7. PRICES
All prices are listed in euros (EUR) and are country dependant. In accordance with the first paragraph of Article 94 of the Slovenian VAT Act, VAT is not included.

When placing an order, prices and discounts are valid at the moment of placing an order. Prices are valid until the new prices have been published on koala-mount.com. Deadlines for special offers are listed on website koala-mount.com. Prices are valid only for web store koala-mount.com.

8. PAYMENT METHODS

• PayPal
• Bank transfer

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order won't be shipped until the funds have been cleared in our account.

Account name: Pana, d.o.o., Groharjeva ulica 8a, 1230 Domžale, Slovenija
Account number/IBAN: IBAN SI56 6100 0002 3772 816
Sort code: CMDT
Bank name: Delavska Hranilnica
BIC/SWIFT: HDELSI22

9. PACKAGING AND DELIVERY
 

P&P costs:

A notice for residents of countries that are not in European union: buyers are obliged to pay all costs that occur with import customs process including any customs duties according to the current law of the country of import.
 
Pana, d.o.o. does not take any responsibility for possible delays incurred by delivery service. Delivery charges can be changed at any time and PANA, d.o.o. can choose another delivery service if it proves to be more efficient.

10. DELIVERY DEADLINE
Goods are sent out in 5 days of recieved payment and are delivered in 3 to 60 work days.